Refund policy

Last updated: August 26, 2026

Please read this policy before ordering. Alder & Bristle products are personal-care items. Except for the specific situations below and rights required by applicable law, all sales are final and we do not accept change-of-mind returns, exchanges, or refunds.

Change-of-mind purchases

We do not accept returns or provide refunds because you changed your mind, selected the wrong item or quantity, no longer want the product, or did not achieve a preferred cosmetic result. For hygiene reasons, products that have been used, opened, or had any protective seal removed cannot be returned unless they are defective or applicable law requires otherwise.

Order changes and cancellations

Contact us as soon as possible if an order needs to be changed or cancelled. We cannot guarantee changes or cancellation after an order has entered fulfillment. If we agree to cancel an order before fulfillment, we will refund the cancelled amount to the original payment method.

Damaged, defective, incorrect, or incomplete orders

Inspect your order when it arrives. If an item is damaged in transit, defective, incorrect, or missing, contact us within 7 days of delivery with your order number, a description of the issue, and clear photographs of the product and packaging. Do not discard the product or packaging until we review the claim.

For an approved claim, we may provide a replacement, replacement part, store credit, or refund, depending on the circumstances and applicable law. We normally offer a replacement first. If a suitable replacement is unavailable, or a refund is required by law, we will refund the affected item and any applicable shipping charge to the original payment method.

Orders that do not arrive

If tracking shows no movement for an extended period or an order has not arrived within the communicated delivery window, contact us so we can investigate with the carrier or fulfillment partner. If we cannot fulfill or deliver the order, or if you decline a legally required delay request, we will provide the cancellation and refund required by applicable law.

Promotional guarantees

If the product page, advertisement, or order confirmation expressly displayed a money-back guarantee when you placed your order, we will honor that guarantee for that order according to the terms presented with the offer. For an order sold with the Alder & Bristle 90-day money-back guarantee, contact us within 90 days of delivery and include your order number and reason for the request. We may require reasonable evidence of purchase and may ask you to return the product before issuing a refund. This paragraph applies only where that guarantee was expressly part of your purchase.

Mandatory consumer rights

This policy does not exclude or limit rights that cannot legally be waived. Depending on where you live, you may have rights relating to faulty or non-conforming goods and, in some jurisdictions, a statutory withdrawal right for online purchases. Any hygiene exception is applied only where the legal conditions for that exception are satisfied. Where mandatory law gives you a right that is more favorable than this policy, that law controls.

Return authorization and shipping

Do not send a product to the address on our website without authorization. Contact us first for instructions and, where applicable, a return address. Unauthorized returns may not be received or processed. Unless the return concerns our error, a defective item, or a situation in which applicable law requires otherwise, customers are responsible for approved return-shipping costs. Original shipping charges are non-refundable except where required by law.

Refund timing

Approved refunds are issued to the original payment method. After we submit a refund, your bank or payment provider may require additional processing time. We are not responsible for delays caused by the financial institution.